Infrastructure Engineer

Title Infrastructure Engineer
Company International SOS



The Infrastructure (Network) Engineer will be responsible for the support and monitoring of all networking infrastructure.  The position requires knowledge of all levels of networking architecture including routers, firewalls, IDS, Switches, Citrix and Windows. The Network Engineer must also have working knowledge of Active Directory and Exchange as well as IIS, SQL, Windows operating systems, VMWare Vsphere, Citrix XenServer, Xen Desktop and Xen App.  The Infrastructure Engineer must have an ability to resolve problems quickly and with little impact to the end-users.  The ideal candidate for this position will have excellent communication skills and be able to work within strict timelines and with high expectations.  The Infrastructure Engineer must be able to manage time effectively and complete required projects on time.  The Infrastructure Engineer will be required to lead special project implementations, provide all third level support, oversee a small helpdesk and mentor other IT staff.
Specific Responsibilities:
- Ensure maximum uptime on all systems
- Monitor systems and proactively repair server problems
- Work on effectively providing solutions for LAN/WAN related issues
-  Work with end-users and provide any necessary network, desktop and application support
-  Maintain the highest standards of excellence regarding support
-  Adhere to the ICT quality of service guidelines
-  Work with other engineers and desktop analysts to determine solutions and implement
-  Responsible to support, configure and manage Cisco 4255 IPS and MARS event correlation appliances
-  Provide regular reports regarding network traffic including performance and security using the switching/routing infrastructure and the IDS and event correlation infrastructure
-  On-call responsibilities are required
-  Responsible for all LAN/WAN infrastructure including, but not limited to, servers, switches, firewalls, and routers
-  Responsible for working with other departments on designing effective network solutions to the department’s needs
-  Responsible for adhering to corporate guidelines and change control processes
-  Maintain and update all network related documentation


. Knowledge of SQL database management a plus
· Knowledge of network and server security standards a plus
· Thorough knowledge of Citrix farms
· Microsoft MCSE, MCSA or MCP, and/or Cisco CCNA, CCNP a plus
Skill Requirements:
· At least 5 years experience working in fast-paced, complex network environment
· Experience working in a Data Center with global support requirements
·  Knowledge of TCP/IP, Cisco Switches and Routers, Windows 2003, 2008 OS, IIS, Checkpoint firewalls, IDS and event correlation infrastructure
·  Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
·  Advanced knowledge and understanding of a range of computer and networking software and hardware systems and related technologies.
· Ability to install, configure, and maintain personal computers, networks, and/or related hardware and software.
·  Ability to analyze and assess computer/network architecture requirements and determine optimum, cost-effective solutions.
·  Ability to communicate technical information to non-technical personnel.
·  Computer/network systems planning skills.
·  Ability to develop and present educational programs and/or workshops to be used for end-user documentation and learning
·  Knowledge of computer/network systems infrastructure requirements and standards.
·  Knowledge of computer security systems, applications, procedures, and techniques.
·  Administers a complex network or group of networks typically consisting of around 100 or more workstations
·  Evaluates and/or recommends purchases of computers, network hardware, peripheral equipment, and software; provides technical consulting services to department/organization regarding use of computers and networks to satisfy business needs.
· Troubleshoots networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
· Thorough knowledge of MS Exchange 2003 and Active Directory